Feature Releases
Stay up-to-date with the latest platform improvements
Stay up-to-date with the latest platform improvements
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Enhanced AI Receptionist Configuration
24 Feb 2026
We’ve just released two powerful enhancements to the MediQo AI Receptionist, giving your clinic greater control over how bookings are managed.
These updates were developed directly from clinic feedback, and they’re designed to give you flexibility without adding complexity. These features are accessible to all accounts, including those on a free trial period.
Block Specific Patients from Booking via AI
You can now prevent selected patients from completing bookings through the AI Receptionist. If a blacklisted patient calls:
The AI will automatically transfer them to a human receptionist
They won’t be able to complete the booking through AI
Why clinics use this feature:
Repeated no-shows
Outstanding unpaid bills
Aggressive or inappropriate behaviour
Complex booking requirements
Situations requiring manual oversight
This ensures your team retains control where needed, while AI Receptionists continue to handle the rest.
Set AI Booking Hours
You can now define exactly when the AI Receptionist is allowed to book appointments. This allows you to:
Reserve time blocks for walk-ins
Keep complex bookings for human staff
Align AI bookings with staffing levels
Maintain hybrid reception models
If a patient calls outside AI booking hours:
The AI will suggest available appointments within approved time windows
Or route the call appropriately if required
No IVR changes are needed, this works seamlessly within your existing setup.
How it works
Simply navigate to the AI Receptionist Settings in MediQo, click the ‘Clinic Rules’ button on the left hand side and configure as appropriate.
Why we love this feature
These enhancements allow you to:
Maintain flexibility
Protect operational workflows
Manage higher-risk or complex patients appropriately
Optimise appointment allocation
If you haven’t explored our AI Receptionist recently and would like a quick walkthrough of what’s possible, we’d be happy to show you.
You can book a quick demo here, or you can start a free trial any time.
Share
Share feedback
AI Patient Observation Assistant
24 Feb 2026
We’re delighted to introduce a powerful new AI Patient Observation Assistant inside MediQo, designed to save time during consults and surface critical health trends instantly.
MediQo now automatically charts key patient observations alongside your AI Scribe and other AI tools, including:
• Body Mass Index (BMI)
• Body Weight
• Blood Pressure
• Body Temperature
• Heart Rate
• Capillary Refill Time
This feature has been rolled out across the entire MediQo ecosystem and is accessible to all accounts, including those on a free trial period.
How it works
When you’re in a patient consult, MediQo automatically extracts observation data from consultation audio, records and charts historical values, displays longitudinal trends in real time and flags readings as normal or risky, assisting with follow-up. There’s no manual data entry required.
If you click on any observation, you can open a detailed view to assess changes over time, helping you identify patterns, deterioration, or risk indicators without digging through notes.
Why we love this feature
This means clinicians no longer have to search through your PMS to find trends in blood pressure or weight. This feature saves valuable time during consults, improves visibility of longitudinal trends, supports earlier intervention, enhances chronic disease monitoring and reduces missed follow-up opportunities.
If you’d like a walkthrough of this feature, or haven’t explored MediQo recently, you can book a quick demo here, or you can start a free trial any time.
Share
Share feedback
Filter by
Audience
All Audience
Enhanced AI Receptionist Configuration
24 Feb 2026
We’ve just released two powerful enhancements to the MediQo AI Receptionist, giving your clinic greater control over how bookings are managed.
These updates were developed directly from clinic feedback, and they’re designed to give you flexibility without adding complexity. These features are accessible to all accounts, including those on a free trial period.
Block Specific Patients from Booking via AI
You can now prevent selected patients from completing bookings through the AI Receptionist. If a blacklisted patient calls:
The AI will automatically transfer them to a human receptionist
They won’t be able to complete the booking through AI
Why clinics use this feature:
Repeated no-shows
Outstanding unpaid bills
Aggressive or inappropriate behaviour
Complex booking requirements
Situations requiring manual oversight
This ensures your team retains control where needed, while AI Receptionists continue to handle the rest.
Set AI Booking Hours
You can now define exactly when the AI Receptionist is allowed to book appointments. This allows you to:
Reserve time blocks for walk-ins
Keep complex bookings for human staff
Align AI bookings with staffing levels
Maintain hybrid reception models
If a patient calls outside AI booking hours:
The AI will suggest available appointments within approved time windows
Or route the call appropriately if required
No IVR changes are needed, this works seamlessly within your existing setup.
How it works
Simply navigate to the AI Receptionist Settings in MediQo, click the ‘Clinic Rules’ button on the left hand side and configure as appropriate.
Why we love this feature
These enhancements allow you to:
Maintain flexibility
Protect operational workflows
Manage higher-risk or complex patients appropriately
Optimise appointment allocation
If you haven’t explored our AI Receptionist recently and would like a quick walkthrough of what’s possible, we’d be happy to show you.
You can book a quick demo here, or you can start a free trial any time.
Share
Share feedback
AI Patient Observation Assistant
24 Feb 2026
We’re delighted to introduce a powerful new AI Patient Observation Assistant inside MediQo, designed to save time during consults and surface critical health trends instantly.
MediQo now automatically charts key patient observations alongside your AI Scribe and other AI tools, including:
• Body Mass Index (BMI)
• Body Weight
• Blood Pressure
• Body Temperature
• Heart Rate
• Capillary Refill Time
This feature has been rolled out across the entire MediQo ecosystem and is accessible to all accounts, including those on a free trial period.
How it works
When you’re in a patient consult, MediQo automatically extracts observation data from consultation audio, records and charts historical values, displays longitudinal trends in real time and flags readings as normal or risky, assisting with follow-up. There’s no manual data entry required.
If you click on any observation, you can open a detailed view to assess changes over time, helping you identify patterns, deterioration, or risk indicators without digging through notes.
Why we love this feature
This means clinicians no longer have to search through your PMS to find trends in blood pressure or weight. This feature saves valuable time during consults, improves visibility of longitudinal trends, supports earlier intervention, enhances chronic disease monitoring and reduces missed follow-up opportunities.
If you’d like a walkthrough of this feature, or haven’t explored MediQo recently, you can book a quick demo here, or you can start a free trial any time.
Share
Share feedback
Try MediQo AI Phone Receptionists
MediQo AI receptionists answer patient enquiries and book patient appointments, capture patient details, manage cancellations and prepare pre-consult notes, after hours and when your admin team needs them.
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Filter by
Audience
All Audience
Enhanced AI Receptionist Configuration
24 Feb 2026
We’ve just released two powerful enhancements to the MediQo AI Receptionist, giving your clinic greater control over how bookings are managed.
These updates were developed directly from clinic feedback, and they’re designed to give you flexibility without adding complexity. These features are accessible to all accounts, including those on a free trial period.
Block Specific Patients from Booking via AI
You can now prevent selected patients from completing bookings through the AI Receptionist. If a blacklisted patient calls:
The AI will automatically transfer them to a human receptionist
They won’t be able to complete the booking through AI
Why clinics use this feature:
Repeated no-shows
Outstanding unpaid bills
Aggressive or inappropriate behaviour
Complex booking requirements
Situations requiring manual oversight
This ensures your team retains control where needed, while AI Receptionists continue to handle the rest.
Set AI Booking Hours
You can now define exactly when the AI Receptionist is allowed to book appointments. This allows you to:
Reserve time blocks for walk-ins
Keep complex bookings for human staff
Align AI bookings with staffing levels
Maintain hybrid reception models
If a patient calls outside AI booking hours:
The AI will suggest available appointments within approved time windows
Or route the call appropriately if required
No IVR changes are needed, this works seamlessly within your existing setup.
How it works
Simply navigate to the AI Receptionist Settings in MediQo, click the ‘Clinic Rules’ button on the left hand side and configure as appropriate.
Why we love this feature
These enhancements allow you to:
Maintain flexibility
Protect operational workflows
Manage higher-risk or complex patients appropriately
Optimise appointment allocation
If you haven’t explored our AI Receptionist recently and would like a quick walkthrough of what’s possible, we’d be happy to show you.
You can book a quick demo here, or you can start a free trial any time.
Share
Share feedback
AI Patient Observation Assistant
24 Feb 2026
We’re delighted to introduce a powerful new AI Patient Observation Assistant inside MediQo, designed to save time during consults and surface critical health trends instantly.
MediQo now automatically charts key patient observations alongside your AI Scribe and other AI tools, including:
• Body Mass Index (BMI)
• Body Weight
• Blood Pressure
• Body Temperature
• Heart Rate
• Capillary Refill Time
This feature has been rolled out across the entire MediQo ecosystem and is accessible to all accounts, including those on a free trial period.
How it works
When you’re in a patient consult, MediQo automatically extracts observation data from consultation audio, records and charts historical values, displays longitudinal trends in real time and flags readings as normal or risky, assisting with follow-up. There’s no manual data entry required.
If you click on any observation, you can open a detailed view to assess changes over time, helping you identify patterns, deterioration, or risk indicators without digging through notes.
Why we love this feature
This means clinicians no longer have to search through your PMS to find trends in blood pressure or weight. This feature saves valuable time during consults, improves visibility of longitudinal trends, supports earlier intervention, enhances chronic disease monitoring and reduces missed follow-up opportunities.
If you’d like a walkthrough of this feature, or haven’t explored MediQo recently, you can book a quick demo here, or you can start a free trial any time.
Share
Share feedback