Choosing the right AI scribe for your clinic isn’t just about transcription quality. For General Practice, the real value lies in how well the AI fits into your workflow, protects patient data, integrates with your systems, and supports clinical decision-making — not just note-taking.
In this comparison, we break down the key differences between MediQo and Heidi Health, so you can confidently choose the solution that best supports your practice today and into the future.
Table of contents:
AI Scribe: What’s Included?
AI scribes are designed to reduce the documentation burden on clinicians by capturing consultations and turning them into structured clinical notes. However, not all AI scribes are built the same — especially for Australian general practice.
MediQo’s AI Scribe is part of an all-in-one medical AI platform built specifically for healthcare workflows. It works during consultations (not after), integrates directly with Australian practice management systems, and is supported by additional clinical AI tools like smart billing, care plans, patient letters, and telehealth.
Heidi is positioned primarily as a standalone AI scribe, focused on transcription, summarisation, and documentation generation with some additional features.
Key Differences Explained
Both platforms generate clinical notes from conversations, but the depth, timing, and usability of those outputs differ significantly.
MediQo captures notes in real time, allowing clinicians to review, edit, and complete documentation during the consultation — including telehealth sessions and headset use. Notes are structured, context-aware, and designed to flow directly into downstream clinical workflows.
Heidi focuses on post-consult transcription and summarisation, requiring clinicians to review and finalise notes after the encounter, or pause the encounter (and ask the patient to temporarily stop sharing) to access notes outputs.
Side-by-Side Comparison
Security and Data Protection
Why Security Matters in Healthcare AI
Healthcare AI must meet strict standards around privacy, sovereignty, and compliance. Where your data is hosted, and how the AI model is built matters.
MediQo is designed for Australian healthcare compliance, with 100% Australian data hosting and a proprietary, healthcare-specific AI model. It does not operate as a generic ChatGPT wrapper.
Security Comparison
Integrations
Why Integrations Matter
An AI scribe is only valuable if it fits seamlessly into your existing systems. Without deep integrations, AI becomes another tool clinicians need to manage — not a workflow improvement.
MediQo integrates directly with leading Australian PMS and EHR systems, allowing AI outputs to flow into documentation, billing, appointments, and care plans without double handling.
Integration Comparison
Sign-Up and Onboarding Experience
Getting Started Matters
Fast adoption is critical for busy practices. MediQo offers guided onboarding with clinic-specific configuration, training, and support — including AI receptionist setup where applicable.
Heidi offers a simpler sign-up focused on individual clinician use.
Onboarding Comparison
Pricing and value
More than a Scribe
While standalone scribes may appear cheaper at first glance, practices often end up layering multiple tools to cover documentation, billing, telehealth, and patient communication.
MediQo delivers significantly more value by bundling a full clinical AI platform into one solution.