MediQo vs. Aeva AI: Which AI Receptionist Is Best for General Practice?
Choosing the right AI receptionist for your clinic isn’t just about answering calls. For Australian general practice, the real value lies in how well the technology integrates into clinical workflows, protects patient data, connects with practice systems, and extends beyond call handling to support clinicians and staff across the entire patient journey.
In this comparison, we break down the key differences between MediQo and Aeva AI, so you can clearly see which solution is built to support modern general practice operations — not just front-desk automation.
Table of contents:
Medical AI Receptionist: What’s Included?
Not all AI platforms offering reception or automation capabilities include clinical documentation support.
MediQo’s full suite of AI tools is built specifically for healthcare workflows. It supports clinicians with live scribing during patient consultations, integrates directly with Australian practice management systems, and connects seamlessly with additional clinical AI tools such as smart MBS billing, care and treatment plans, patient letters, telehealth, and clinical decision support. It’s also known for its powerful AI medical receptionist platform, which can book and update appointments seamlessly in more than 110 languages.
Aeva AI is positioned primarily as an AI phone receptionist, focused on handling inbound calls and appointment management. It does not currently offer an AI scribe or broader clinical documentation functionality.
Key Differences Explained
The most significant differences between MediQo and Aeva AI lie in clinical support versus administrative automation.
MediQo’s AI receptionist is tightly connected to the clinical workflow, capturing patient intent in real time, understanding appointment context, and preparing structured pre-consult information that flows directly into clinical documentation, billing workflows, and patient communications. It goes beyond basic call handling by supporting smarter triage, accurate appointment allocation, and seamless handoff to in-consult AI tools — all informed by patient history and visit type.
Aeva AI focuses primarily on administrative call handling, such as answering calls and managing appointments. While effective for front-desk automation, it does not extend into clinical context, pre-consult preparation, or downstream clinical workflows, limiting its role to reception rather than end-to-end practice optimisation.
Side-by-Side Comparison
Security and Data Protection
Why Security Matters in Healthcare AI
Healthcare AI must meet strict standards around privacy, data sovereignty, and compliance. For clinics, it’s critical to understand where patient data is stored, how AI models are built, and whether systems are designed specifically for healthcare governance.
MediQo is built for Australian healthcare compliance, with 100% Australian data hosting across secure Sydney and Melbourne data centres, a proprietary healthcare-specific AI model, and native alignment with HL7 and FHIR frameworks. It uses triggered-only listening, ensuring AI activates only with explicit clinician intent. It does not operate as a generic Chat GPT wrapper.
Aeva AI does not publicly position itself as an Australian-hosted, HL7/FHIR-aligned medical AI platform, and does not advertise enterprise-grade compliance certifications such as ISO 27001 or SOC2.
Security Comparison
Integrations
Why Integrations Matter
An AI receptionist delivers maximum value only when it integrates deeply with existing practice systems. Without integrations, staff are forced into manual re-entry and fragmented workflows.
MediQo integrates directly with leading Australian PMS and EHR systems, enabling appointment actions, documentation, billing, and care planning to sync automatically without duplication.
Aeva AI offers more limited integrations, primarily around appointment handling, and does not currently provide native integration across the full range of Australian clinical software platforms.
Integration Comparison
Sign-Up and Onboarding Experience
Getting Started Matters
For clinics and IT partners, fast, structured onboarding is critical to ensure reliable performance and staff adoption.
MediQo provides guided, clinic-level onboarding, including multi-user configuration, role-based access, workflow setup, and AI receptionist deployment where applicable. IT partners are supported throughout implementation and scaling.
Aeva AI offers a lighter onboarding experience, primarily suited to single-function receptionist deployment, with less emphasis on practice-wide configuration and clinical workflow support.
Onboarding Comparison
Pricing and value
More Than a Billing Tool
While standalone AI receptionists may appear cost-effective initially, practices often discover they still need additional tools for documentation, billing, telehealth, and clinical decision support.
MediQo delivers greater long-term value by bundling AI reception, clinical documentation, billing support, telehealth, and medical AI assistance into a single platform, reducing vendor sprawl, integration complexity, and total cost of ownership.
Aeva AI delivers value specifically in call handling, but clinics requiring broader AI-driven clinical and operational support will typically need to layer multiple additional systems.