MediQo vs. CareGP: Which AI Tool Is Best for General Practice?
Choosing the right AI solution for your clinic goes far beyond transcription quality. For Australian general practice, the real differentiators are how well the technology supports clinicians during consultations, integrates into existing workflows, safeguards patient data, and extends beyond note-taking into billing, care planning, and patient communication.
In this comparison, we break down the key differences between MediQo and CareGP, so you can clearly understand which platform best supports comprehensive clinical workflows today — and which is built to scale as expectations of medical AI continue to grow.
Table of contents:
AI Scribe: What’s Included?
AI scribes aim to reduce the administrative burden on clinicians by converting conversations into structured clinical notes. However, not all AI solutions are designed primarily as scribes — and that distinction matters.
MediQo’s AI Scribe is a core component of an all-in-one medical AI platform built specifically for healthcare workflows. It operates in real time during consultations, integrates directly with Australian PMS systems, and connects seamlessly with additional tools such as smart MBS billing, care and treatment plans, patient education letters, telehealth, and clinical decision support.
CareGP is positioned primarily as a billing and practice support platform, with AI functionality focused on appointment handling and billing workflows. While it offers some AI-enabled features, documentation and clinical scribing are not its primary focus.
Key Differences Explained
The most significant differences between MediQo and CareGP lie in when and how clinical documentation is created, and how deeply that documentation supports broader clinical workflows.
MediQo captures and structures notes live, allowing clinicians to review, edit, and complete documentation before the consultation ends. Notes are context-aware, informed by patient history and visit type, and designed to flow directly into downstream workflows such as care plans, patient letters, and billing.
CareGP does not currently offer real-time, context-aware AI scribing during consultations. Documentation-related outputs are more limited and typically require separate workflows outside the live clinical encounter.
Side-by-Side Comparison
Security and Data Protection
Why Security Matters in Healthcare AI
Healthcare AI must meet strict standards around privacy, data sovereignty, and clinical governance. Beyond where data is hosted, it’s critical to understand how AI systems are designed, governed, and activated.
MediQo is purpose-built for Australian healthcare compliance, with 100% Australian data hosting, a proprietary healthcare-specific AI model, and native alignment with HL7 and FHIR standards. It uses triggered-only listening, ensuring AI activation only occurs with clinician intent. It does not operate as a generic ChatGPT wrapper.
CareGP supports Australian data hosting, but does not publicly position itself as having enterprise-grade security certifications.
Security Comparison
Integrations
Why Integrations Matter
AI delivers the most value when it integrates seamlessly into existing clinical systems. Without deep integrations, AI risks adding complexity rather than removing it.
MediQo integrates natively with leading Australian PMS and EHR platforms, allowing AI outputs to flow directly into documentation, billing, appointments, and care plans without duplication or manual handling.
CareGP integrates with select systems, primarily around appointment and billing workflows, but does not currently offer the same breadth of native PMS integrations or end-to-end clinical AI integration across documentation, care planning, and patient communication
Integration Comparison
Sign-Up and Onboarding Experience
Getting Started Matters
Busy practices require fast adoption and structured onboarding that reflects real-world clinical operations.
MediQo provides guided, clinic-level onboarding, including role-based access, multi-user configuration, workflow setup, and optional AI receptionist deployment. Practices are supported by dedicated onboarding teams and liaison with IT partners.
CareGP offers onboarding focused on its core billing and appointment functionality, with less emphasis on practice-wide AI configuration and clinical workflow customisation.
Onboarding Comparison
Pricing and value
More Than a Billing Tool
While platforms focused on billing or specific operational tasks may appear cost-effective initially, practices often need to layer additional tools for documentation, telehealth, patient communication, and clinical support.
MediQo delivers broader value by bundling a comprehensive suite of medical AI tools into one platform, reducing the need for multiple vendors, add-ons, and fragmented workflows.
CareGP offers value within its billing and appointment-focused scope, but additional functionality often requires separate tools or add-ons, increasing overall complexity and cost over time.