MediQo vs. Sophiie AI: Which AI Scribe Is Best for General Practice?
Choosing the right AI solution for your clinic isn’t just about answering phones or automating one task. For Australian general practice, the real value lies in how well AI fits into your clinical and administrative workflows, protects patient data, integrates with your systems, and reduces total operational burden — not simply whether it can take calls.
In this comparison, we break down the key differences between MediQo and Sophiie AI, so you can clearly assess whether you need a single-function AI receptionist or a comprehensive medical AI platform built to support modern general practice.
Table of contents:
AI Capability: What’s Included?
AI solutions in healthcare vary widely in scope. Some are designed to automate a single administrative task, while others are built to support the full clinical and operational lifecycle of a patient interaction.
MediQo is an all-in-one medical AI platform, combining AI phone reception, real-time AI scribing, smart MBS billing, clinical documentation, care and treatment plans, telehealth with embedded AI, and a medical AI assistant — all designed to work together within existing practice systems.
Sophiie AI is positioned solely as an AI phone receptionist, focused on answering calls and managing basic appointment-related interactions. It does not provide in-consult clinical support, AI scribing, documentation, billing intelligence, or clinical decision assistance.
Key Differences Explained
The most significant difference between MediQo and Sophiie AI is depth versus breadth of capability.
MediQo supports both front-of-house and in-consult workflows, allowing practices to automate phone handling while also reducing clinical documentation time, improving billing accuracy, and supporting clinicians with real-time, patient-specific insights during consultations.
Sophiie AI is limited to reception workflows only. While it can assist with inbound calls and appointment handling, it does not extend into the consultation itself, nor does it support clinical documentation, billing workflows, or downstream care processes. As a result, practices using Sophiie AI typically require multiple additional tools to cover clinical needs.
Side-by-Side Comparison
Security and Data Protection
Why Security Matters in Healthcare AI
Healthcare AI must meet strict standards around privacy, data sovereignty, and compliance — especially when handling sensitive patient communications and records.
MediQo is designed for Australian healthcare compliance, with 100% Australian data hosting in Sydney and Melbourne, a proprietary healthcare-specific AI model, HL7 and FHIR alignment, triggered-only listening, and compliance with HIPAA, SOC2, and ISO 27001.
Sophiie AI provides limited publicly available information regarding healthcare-grade compliance, proprietary AI architecture, or clinical data governance beyond its reception use case, which may be sufficient for call handling but offers less assurance for practices seeking broader AI adoption.
Security Comparison
Integrations
Why Integrations Matter
AI tools deliver real value only when they integrate seamlessly into existing practice systems.
MediQo integrates natively with leading Australian PMS platforms, enabling phone interactions, documentation, billing, appointments, and care plans to flow into a single, connected workflow without duplication or manual re-entry.
Sophiie AI does not integrate directly with clinical documentation or billing systems, as its scope is limited to reception-level interactions rather than end-to-end clinical workflows
Integration Comparison
Sign-Up and Onboarding Experience
Getting Started Matters
Scaling AI across a clinic requires structured onboarding, configuration, and training.
MediQo provides clinic-level onboarding, including multi-user setup, role-based access, workflow configuration, staff training, and IT-partner support — ensuring consistent adoption across doctors, nurses, and administrative teams.
Sophiie AI is typically deployed as a standalone reception tool, without broader onboarding requirements related to clinical workflows or practice-wide AI adoption.
Onboarding Comparison
Pricing and value
One Tool vs an Entire Platform
Single-function AI tools can appear cost-effective initially, but many practices quickly discover they need multiple additional systems for documentation, billing, telehealth, and patient communication.
MediQo delivers greater long-term value by consolidating multiple AI capabilities into a single platform, reducing vendor sprawl, integration complexity, and total cost of ownership.
Sophiie AI may suit practices seeking AI-assisted call handling only, but clinics looking to modernise both administrative and clinical workflows typically require a more comprehensive solution.