practice infrastructure
with
Whether single-site clinic, multi-location group, or an enterprise healthcare provider, MediQo AI Receptionists are designed to work seamlessly with all phone systems, integrate directly with leading PMS platforms and keep data 100% secure in Australia giving IT partners a reliable, compliant, and revenue-generating solution for their clients.
Works with all phone systems
Compatible with VoIP, cloud-hosted, or traditional analog setups (via like-for-like SIP/VoIP bridge)
Direct provider integrations
Supports Telstra TIPT, Cisco, Avaya, 3CX, RingCentral, Microsoft Teams Calling
Fast setup
Live in as soon as 3 hours, depending on phone system/provider access
Keep existing numbers
Practices retain their current phone numbers; no number changes required
Flexible call handling
Supports multiple lines, extensions, after-hours answering, overflow coverage, and IVR routing (eg. “Press 1 for X”)
Clinical system integration
Directly integrated with Best Practice, Cliniko, Nookal, and more — all booking actions (create, change, cancel) sync automatically into the PMS
Smart patient handling
Recognises new vs existing patients: creates new records in PMS with captured details, or books against existing files (no double entry)
Multi-site scalability
One system per site, with optional cross-site interconnection for seamless patient experiences
Data security and compliance
All call data hosted securely in Australia; compliant with HL7/FHIR, ISO 27001, HIPAA, SOC2
Practice-specific training
Customised with clinic details (doctors, billing, procedures, hours, locations) for accuracy
Human handover
Non-appointment calls are escalated to reception, and patients can request a human receptionist at any time
Privacy-first design
Triggered listening only — the AI activates when a call is initiated, never “always listening
in 3 easy steps
MediQo is built to integrate directly with Best Practice (via Halo Connect), Cliniko, Nookal and more — ensuring every booking, change, and cancellation flows seamlessly into the clinic’s existing PMS. Setup takes just minutes with three simple steps:
Complete the upgrades in
under 2 hours
Bring your own hardware or upgrade to ours. MediQo integrates effortlessly with VoIP, cloud-hosted, or traditional analog phone systems – and if you do need to upgrade clinic hardware, we’ll even match the price of their existing phone system to keep transitions cost-neutral.
with 24/7 ticketing
and priority support
Give your clients peace of mind with MediQo’s active ticketing system. Whether it’s you as their IT partner or the practice team contacting us directly, support is fast, transparent, and accessible — ensuring clinics are never left waiting when it matters most.
Earn more by
partnering with MediQo
We believe in rewarding our IT partners for every clinic they bring on board. That’s why we offer two simple revenue-sharing options — giving you financial upside while helping practices modernise their workflows.
Get paid upfront
Earn $500 for each clinic that adopts MediQo through your referral
Or earn volume-based revenue
Receive 10% of their first year’s billing when a clinic you refer, stays with MediQo for 12 months.
questions
We know that introducing new technology into a clinic’s environment reflects directly on you as their trusted IT partner. That’s why we’ve put together clear answers to the most common technical, integration, and support questions. From phone system compatibility and PMS integrations, to compliance and multi-site scalability, these FAQs give you and your clients peace of mind before getting started.
Will MediQo work with our existing phone system (VoIP, analog, or cloud-hosted)?
Yes. MediQo is compatible with all major phone system types.
Does it integrate directly with providers like Telstra TIPT, Cisco, Avaya, 3CX, RingCentral, or Microsoft Teams Calling?
If clinics are still on a traditional analog system, do we need Twilio or another SIP/VoIP bridge?
How long does setup take?
Do practices have to change their phone numbers?
Can MediQo recognise new vs existing patients?
Where is call data stored?
Is MediQo compliant with healthcare standards?
Is the AI microphone always listening?
How is the AI trained on each clinic?
What if the AI doesn’t understand a request?
How accurate is MediQo at booking the right consult length?
Will MediQo disrupt clinical workflows during implementation?
How does MediQo handle call diversions?
Do clinics need a new phone system to use MediQo?
MediQo
Discover how AI phone receptionists can help your clinic answer every call, book more patients, and improve workflows — all while keeping your data safe and compliant.