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MediQo now allows clinics to control the specific hours and days that the AI Receptionist can actively book appointments.
This feature gives practices greater flexibility over appointment allocation and workflow management.
What Is This Feature?
The Custom AI Booking Hours Feature allows clinics to:
Define specific days the AI can book appointments
Set time windows when AI booking is active
Reserve certain appointment blocks for walk-ins
Ensure complex bookings are handled by human staff
Why Would a Clinic Adjust AI Booking Hours?
Some common reasons include:
Reserving appointments for walk-in patients
Keeping certain time blocks for urgent care
Managing specialist or complex appointment types manually
Aligning AI bookings with staffing levels
Supporting a hybrid reception model
This allows clinics to optimise access while maintaining control.
What Happens When Patients Call Outside AI Booking Hours?
If a patient calls outside configured AI booking hours:
The AI can still interact with the caller
It will suggest available appointments within approved booking windows
If necessary, the call can be routed to a human receptionist
This ensures patients still receive helpful information without disrupting clinic preferences.
Does This Require IVR Changes?
No.
There are no required changes to your clinic’s IVR configuration.
The AI Booking Hours feature operates within your existing phone system setup.
How to Activate or Adjust Booking Hours
To modify your AI booking hours:
Navigate to AI Receptionist Settings from your practice manager login in MediQo
Click the ‘Clinic Rules’ button on the left hand side
Configure as appropriate