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What is this feature?
The MediQo Website Widget allows patients to book, reschedule and manage appointments directly through your practice website, 24 hours a day, 7 days a week.
Powered by the same intelligent booking engine as the MediQo AI Receptionist, the Website Widget understands your appointment types, practitioner availability, booking rules and clinic workflows to ensure every patient is directed to the right appointment.
Appointments are written directly into your Practice Management System (PMS) in real time, eliminating manual data entry and providing patients with a seamless online booking experience.
This feature is available across the entire MediQo ecosystem and is included with all subscriptions, including free trial accounts.
How it works
The Website Widget uses the same configuration as your AI Receptionist.
That means you only need to configure your booking rules once, and they'll automatically apply across both your phone and website booking channels.
Patients can:
Book appointments
Reschedule appointments
View available appointment times
Select practitioners (where applicable)
Follow your clinic's booking rules
Complete bookings online at any time
Every appointment is created directly within your PMS, with no double handling required.
Setting up the Website Widget
Getting started only takes a few minutes.
Log in to your MediQo Portal
Select Chat Widget
Follow the guided setup instructions
Copy your unique embed code
Paste the code into your website or send it to your website developer
Once installed, the Widget will immediately begin using your existing AI Receptionist configuration.
If you don't have a website developer, our team can recommend a trusted implementation partner to assist with installation.
Configuring your Widget
The Website Widget automatically follows the booking rules you've already configured within MediQo, including:
Appointment types
Practitioner availability
Appointment durations
Referral requirements
Booking restrictions
Clinic locations
Custom booking workflows
Any changes you make to your AI Receptionist settings will also apply to the Website Widget, helping maintain a consistent patient experience across every booking channel.
Using the Website Widget
Once installed, patients simply visit your website and launch the booking widget.
The Widget will guide them through the booking process by:
Selecting the appropriate appointment type
Choosing the preferred practitioner (where applicable)
Displaying available appointment times
Applying your booking rules automatically
Confirming the appointment
Patients can also use the Widget to manage or reschedule existing appointments without needing to contact your reception team.
Why this matters
Patients increasingly expect to manage appointments online and outside normal business hours.
Without an online booking solution, practices risk missing appointment opportunities when reception staff are unavailable.
The Website Widget gives patients another convenient way to access your practice while reducing administrative workload for your team.
Because appointments are entered directly into your PMS, reception staff no longer need to manually transfer bookings from emails, forms or voicemail messages.
Why clinics love this feature
With the Website Widget, MediQo helps you:
Capture more appointments outside business hours
Allow patients to book appointments whenever it's convenient for them, including evenings, weekends and public holidays.
Improve patient access
Provide patients with another simple and convenient way to access your practice.
Reduce inbound phone enquiries
Allow patients to manage routine bookings online, freeing your reception team to focus on more complex patient interactions.
Increase appointment utilisation
Help fill available appointments more efficiently by making booking faster and easier.
Create another patient acquisition channel
Turn your practice website into an active appointment booking tool rather than simply an information resource.
Maintain consistent booking rules
Use the same booking logic across your AI Receptionist and Website Widget without needing to manage separate systems.
MediQo tips
To get the most value from the Website Widget:
Keep your appointment types up to date.
Review practitioner availability regularly.
Ensure your booking rules reflect current clinic workflows.
Promote online booking within patient communications and social media.
Regularly review appointment activity using your MediQo Dashboard.
Frequently Asked Questions
Does the Website Widget integrate with my PMS?
Yes. Appointments are written directly into your Practice Management System in real time.
Does it use the same booking rules as my AI Receptionist?
Yes. The Website Widget automatically uses your existing MediQo configuration, including appointment types, practitioner availability and booking workflows.
Can I customise the booking experience?
Yes. Any customisations you've already configured within MediQo will also apply to the Website Widget.
Is there an additional cost?
No. The Website Widget is included as part of your existing MediQo subscription.
How long does installation take?
Most practices can install the Widget in just a few minutes by copying the embed code into their website.
Need help?
If you'd like assistance setting up your Website Widget or optimising your online booking experience, our team would be happy to help.
👉 Contact Support: https://mediqo.health/support
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