>Support
Search by topic, feature or keyword
What you’re seeing
Your MediQo AI Receptionist analytics include the following metrics:
Minutes Served
Number of Calls Handled
New Patients Added
Appointments Booked
Cancellations
Handovers to Human Receptionist
Each of these provides a different view into how your clinic is capturing and managing patient demand.
Metric Breakdown
Minutes Served
This reflects the total time your AI Receptionist has spent handling patient calls.
Why it matters:
Indicates overall call volume and demand
Helps you understand receptionist workload (AI vs human)
Can highlight peak periods or after-hours usage
Number of Calls Handled
The total number of calls your AI Receptionist has answered.
Why it matters:
Shows how many patient enquiries are being captured
Helps identify demand that may have otherwise been missed
Provides a baseline for measuring performance improvements
New Patients Added
The number of new patients created in your system via the AI Receptionist.
Why it matters:
Direct indicator of clinic growth
Shows how effectively you’re capturing new patient demand
Highlights the value of after-hours and overflow call handling
Appointments Booked
The number of appointments successfully scheduled by the AI Receptionist.
Why it matters:
Measures how effectively calls are converted into revenue
Reflects improved access for patients
Helps track utilisation of available appointment slots
Cancellations
The number of appointments cancelled via the AI Receptionist.
Why it matters:
Helps you monitor patient behaviour and appointment changes
Identifies opportunities to optimise cancellation policies
Can highlight patterns in patient engagement
Handovers to Human Receptionist
The number of calls transferred to your reception team.
Why it matters:
Indicates where human support is still required
Helps identify gaps in AI configuration or knowledge base
Can highlight complex booking types or patient needs
How to Use These Insights
To get the most value from your MediQo analytics:
Increase bookings:
Review call volume vs appointments booked. If bookings are low, your appointment availability or setup may need adjusting.Reduce missed opportunities:
High call volumes with low bookings may indicate friction in booking workflows.Optimise your AI Receptionist:
High handovers may suggest your AI greeting, knowledge base or booking rules need refinement.Understand patient demand:
Track peak call times and after-hours usage to better allocate resources.
Monitor growth:New patient numbers provide a clear indicator of how MediQo is contributing to clinic expansion.
Need Help?
If you’d like help interpreting your analytics or improving your setup, our team can walk you through your data and recommend optimisations.
👉 Book a session (https://calendly.com/mediqo-support/success) or contact support (https://mediqo.health/support